Terms of Service

Acceptance of Terms

By using this website, requesting a quote, or booking a shipment with Apex Freight ("Apex Freight," "we," "us," or "our"), you agree to these Terms of Service. If you're using our services on behalf of a company, you're agreeing on that company's behalf and confirming you have the authority to do so. If you don't agree to these terms, don't use the site or our services.

Description of Services

Apex Freight is a freight forwarder: we arrange the transportation of goods by air, ocean, and ground on behalf of our customers, using a network of carriers, and we are not ourselves the underlying air, ocean, or motor carrier for every leg of a shipment. Where we act as a broker arranging carriage through a third-party carrier, that carrier's own tariffs, terms, and liability limits may also apply to your shipment in addition to these terms.

Quotes & Pricing

Quotes provided through this website, by phone, or by email are estimates based on the information you provide (weight, dimensions, origin, destination, and service type). Final pricing may differ based on the shipment's actual weight and dimensions, applicable fuel surcharges, accessorial fees, customs duties, and other charges determined at the time of shipment. A quote is not a binding rate until a shipment is booked and confirmed.

Booking, Payment & Cancellation

[Describe your actual booking process, accepted payment methods, payment terms (e.g., due on booking, net 30 for approved accounts), and cancellation policy here, including any cancellation fees.]

Shipper Responsibilities

As the shipper, you're responsible for:

• Providing an accurate description, weight, and value of the goods being shipped
• Packaging goods appropriately for the mode and duration of transit
• Ensuring goods aren't prohibited or restricted for the origin, destination, or transit route (see below)
• Providing accurate documentation, including any customs, export, and hazardous materials paperwork required for your shipment
• Any delay, cost, or penalty that results from inaccurate or incomplete information you provide

Prohibited & Restricted Items

Certain goods cannot be shipped, or require additional documentation and licensing, under U.S. import/export law and the rules of individual carriers. See our Shipping Regulations page for an overview. We reserve the right to refuse, hold, or return any shipment that violates applicable law or carrier policy, at the shipper's expense.

Liability & Cargo Insurance

Our liability for loss or damage to your shipment is governed by the law applicable to the mode of transport used, which may include the Carmack Amendment for domestic motor carriage, the Montreal Convention for international air carriage, and COGSA or the Hague-Visby Rules for ocean carriage. These frameworks typically limit a carrier's liability to a set amount per pound or per package, which is often less than the full value of the goods.

We strongly recommend purchasing cargo insurance for any shipment where the declared value exceeds the carrier's standard liability limit. [Describe any cargo insurance you offer directly, or note that it's the shipper's responsibility to arrange.]

We are not liable for loss, damage, or delay caused by the shipper's improper packaging, inaccurate documentation, the inherent nature of the goods, acts of God, or other causes outside our reasonable control.

Delays & Force Majeure

Transit times are estimates, not guarantees, unless a specific guaranteed service is purchased and confirmed in writing. We are not liable for delays caused by customs holds, weather, carrier schedule changes, port or airport congestion, labor disputes, or other events beyond our reasonable control.

Claims Process

Loss or damage claims must be submitted in writing within [X days] of delivery (or, for shipments that never arrive, within [X days] of the expected delivery date), and must include supporting documentation such as photos, the packing list, and the commercial invoice. Claims submitted after this window may be denied. [Confirm the exact claim window with an attorney — time limits vary by mode and are often set by the underlying carrier's tariff or an international convention, not by us.]

Website Use & Intellectual Property

The content on this website — including text, graphics, logos, and the Apex Freight name and marks — is owned by or licensed to Apex Freight and may not be copied, reproduced, or used without permission. You agree not to use this site to transmit unlawful, harmful, or infringing content, or to attempt to interfere with the site's normal operation.

Reviews & User Content

If you submit a review, testimonial, or other content through this site, you confirm it's truthful and your own, and you grant Apex Freight a non-exclusive, royalty-free license to display, edit for length or clarity, and publish it on this website and in our marketing materials, along with your name and company if you've consented to that. We review submissions before publishing and reserve the right to decline or remove any submission at our discretion, including content that is false, abusive, or unrelated to our services.

Disclaimers

This website and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the site will be uninterrupted or error-free, or that shipment tracking information will always be complete or current.

Indemnification

You agree to indemnify and hold Apex Freight harmless from claims, damages, and expenses (including reasonable attorney's fees) arising from your breach of these terms, inaccurate information you provided about a shipment, or your violation of applicable law.

Governing Law & Disputes

These terms are governed by the laws of the State of [State], without regard to conflict of law principles. [Add your preferred dispute resolution process here — e.g., informal resolution first, followed by binding arbitration or the courts of a specific county/state.]

Changes to These Terms

We may update these terms from time to time. Material changes will be reflected by updating the "last updated" date at the top of this page. Continued use of the site or our services after changes take effect constitutes acceptance of the revised terms.

Contact

Questions about these terms can be sent to:

Apex Freight
[Street Address], [City, State ZIP]
[apexfreightlogistics81@gmail.com]
[(615) 541-2038]